Platform Agreement: Onespot & Seabird Apps
Effective: May 27, 2026
Overview
This Platform Agreement (“Agreement”) is entered into between Seabird Apps, Inc. (“Onespot,” “Seabird,” “we,” “us,” or “our”) and the organization or individual accepting these terms (“Platform Customer,” “you,” or “your”). “Platform Customer” refers to any school, business, or other organization that has entered into a paid agreement with Onespot for use of the Services, or that uses the Services to process payments on behalf of their organization.
This Agreement is incorporated into and subject to Onespot’s Terms of Service (available at onespotapps.com/terms), which you also agree to as a condition of using the Services. In the event of any conflict between this Agreement and the Terms of Service, this Agreement controls with respect to the subject matter addressed herein.
By entering into a contract or agreement with Onespot, paying for any Services, or using the Services to process payments on behalf of your organization, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
If you are an end user of an app built on Onespot’s platform, this document does not apply to you. Please visit our Terms of Service instead.
Services
Onespot provides Platform Customers with access to a customizable mobile app platform designed to centralize communication, administration, and operations for their organization. The Services include tools for member communication (including push notifications, email, and messaging), payments and billing, digital forms, member management, and content and information management, among other features made available through the platform from time to time. The specific features available to a Platform Customer may vary based on their agreement with Onespot.
Onespot will make reasonable efforts to maintain the availability and functionality of the Services, but does not guarantee uninterrupted access or the absence of errors or bugs. The Services are provided on an “as-is, as-available” basis, consistent with the Disclaimers section of our Terms of Service.
Platform Customers are responsible for supplying all content, branding assets, and other materials needed to configure their app, and for distributing the app to their own members and users. Onespot’s role is to provide and maintain the platform on which the app operates.
Onespot does not provide legal, compliance, or tax advice in connection with the Services. Platform Customers are solely responsible for ensuring that their use of the Services complies with all applicable laws and regulations, including those governing data privacy, payment processing, and any industry-specific requirements relevant to their organization.
Payment
This section applies to Platform Customers. If you are an end user of an app built on Onespot’s platform, please refer to the Payment section of our Terms of Service instead.
Fees and Billing
Platform Customers agree to pay all fees associated with their use of the Services as outlined in their agreement with Onespot at the time of purchase. Payment may be made by credit card, ACH transfer, check, or any other method agreed upon between the Platform Customer and Onespot. All fees are due in accordance with the invoice or payment schedule provided to you by Onespot. If you purchase a subscription, you will be charged the applicable fee on a recurring basis until you cancel. Recurring subscription payments are non-refundable. We reserve the right to cancel your transaction for any reason and refund any payment you have already remitted to us, at our sole discretion.
Payment Processing Services
Onespot Payments is an optional feature and is offered separately from your core Onespot subscription. When you enable Onespot Payments, Onespot connects to your own Stripe account via Stripe's API on your behalf. Onespot does not hold, manage, or control your funds—all transactions occur within and are governed by your Stripe account directly. Onespot's role is limited to triggering actions through the API as part of delivering the Services; you remain fully responsible for your Stripe account, its configuration, and every transaction that occurs within it.
By enabling Onespot Payments, you acknowledge and agree to Stripe's Terms of Service, including Stripe's Connected Account Agreement, and accept responsibility for maintaining compliance with all applicable laws, banking regulations, and tax obligations in your jurisdiction. Your pricing, transaction fees, and any other fees charged by Stripe are governed solely by your direct relationship with Stripe—Onespot has no control over Stripe's pricing or fee structure and is not responsible for any fees, fee changes, or other costs imposed by Stripe. Stripe independently determines its pricing across all of its products, including processing, Billing, Invoicing, Radar, Tax, international payments, and any other Stripe features you elect to use. You retain full flexibility to enable or use any Stripe product or feature at your discretion; all associated fees are your sole responsibility and are governed entirely by your agreement with Stripe. Onespot is not responsible for any errors, failures, or security incidents attributable to Stripe or any other third-party payment processor.
Onespot may take automated actions on your behalf in connection with the Services, including syncing data to and from third-party platforms such as Stripe and connected accounting tools. You are responsible for monitoring these integrations on an ongoing basis to ensure that all automated actions are accurate and consistent with your internal records and expectations. Onespot charges a platform fee on all transactions processed through Onespot Payments, deducted automatically from transaction proceeds and separate from any fees charged by Stripe. The current fee rate is published on Onespot’s Payments and Billing Fee Structure page, which may be updated from time to time. Your continued use of Onespot Payments constitutes acceptance of the then-current fee rate.
End User Requirements
Effective use of Onespot Payments requires that your end users (e.g., parents or payers) download your app and add a valid payment method to their account. Onespot does not control whether end users complete these steps, and the absence of a payment method on file may affect how fees are calculated and applied to invoices. Onespot assumes no responsibility for delays, errors, or incomplete billing resulting from end users who have not completed account setup.
Service Fees and Payment Methods
Onespot does not impose or collect payment-method-specific surcharges on behalf of Platform Customers, nor does it configure fees in a manner specifically tied to card type. A payment-method-specific surcharge is a fee added solely because a payer chose to use a particular payment method, and such fees are subject to specific legal restrictions that vary by state and jurisdiction. Onespot's platform does not support this mechanism and does not pass any such fees through to payers on your behalf.
What Onespot does support is the ability for Platform Customers to apply a service fee to payments collected through the Services. A service fee is a general administrative or operational charge set entirely by you—it is not presented as a fee triggered by a specific payment method and is not a surcharge. You may also choose to vary fees or offer discounts based on payment method (for example, offering a lower fee for ACH payments), but this is at your discretion and is your responsibility to configure and disclose appropriately. For more information on the distinction between service fees and payment-method-specific surcharges, please refer to Onespot's Understanding Service Fees vs. Payment-Method-Specific Surcharges help article.
You are solely responsible for setting appropriate service fees, ensuring such fees comply with all applicable local, state, and federal regulations, and notifying payers of any additional charges. Onespot does not provide legal or compliance guidance on fee structuring and assumes no liability for your fee configurations.
Processing Limitations and Timing
Stripe processing times, payout schedules, and fees—including but not limited to transaction fees, invoicing fees, and refund delays—are determined by Stripe and may vary based on the payer’s bank, country, or payment method. Onespot is not responsible for processing delays, bank rejections, currency conversion delays, or insufficient balances in your Stripe account. For guidance on payout timing, first-payout delays, and ACH processing limits for new accounts, please refer to Onespot’s Setting up Onespot Payments help article.
Refunds and Disputes
In the event of a refund, payment dispute, or chargeback, Stripe may retain original processing fees and deduct refunded amounts from your balance or future payouts. Application fees and processing fees may not be recoverable. Onespot assumes no liability for fees incurred as a result of refunds, chargebacks, or account balances going negative.
Refunds, disputes, and chargebacks are passed directly to your Stripe connected account and are your sole responsibility to manage. End users and payers transact with your organization directly—their contractual relationship is with you, not with Onespot. Onespot is not a party to any transaction between you and your payers, and assumes no responsibility for resolving disputes, issuing refunds, or responding to chargebacks on your behalf.
Financial Liability
You are responsible for maintaining a positive Stripe balance and monitoring payout timing. Onespot bears no liability for financial impacts resulting from misapplied fees, delayed payments, improper refund settings, or misconfiguration of invoicing logic. Payments collected through the Services are your responsibility entirely. Onespot’s role is limited to providing the technical infrastructure to facilitate payment processing. While our support team is available to assist with technical issues, the creation of invoices, charging of payers, tracking of payment status, and resolution of any payment failures or delinquencies are solely your responsibility. Onespot does not guarantee payment completion and will not pursue collections or intervene in payment recovery on your behalf.
Tax and Regulatory Compliance
You are solely responsible for determining whether tuition, service fees, or other charges collected through the Services are subject to taxation or other regulatory requirements. Onespot does not provide legal or tax advice and does not handle tax filings or regulatory reporting on your behalf, including for international accounts.
Accounting and Bookkeeping Integrations
Onespot may make available integrations with third-party accounting and bookkeeping tools (such as Acodei) for your convenience. These integrations are provided as-is, and Onespot makes no guarantee that data exported or synced through such integrations is accurate, complete, or formatted correctly for your accounting purposes. You are solely responsible for verifying that any integration is configured and functioning properly for your needs, for reconciling your financial records, and for ensuring that your books accurately reflect all transactions processed through the Services. Onespot assumes no liability for any accounting errors, discrepancies, tax misfilings, or financial losses arising from your use of or reliance on any such integration.
Parent and Payer Behavior
Onespot is not responsible for any non-payment, late payment, or fraudulent behavior on the part of your payers. You are solely responsible for managing collections, enforcing your payment policies, and resolving any delinquency or payment failure issues directly with your payers.
Stripe Pricing and Fee Changes
Stripe may modify its rates, introduce new fees, or adjust its processing models at any time. It is your sole responsibility to monitor Stripe’s official documentation, understand how its pricing applies to your account, and assess the financial impact of any changes. Onespot strongly encourages Platform Customers to review Stripe’s pricing page and relevant support resources regularly to stay informed.
No Financial Advice; Optional Services
Onespot’s payment processing features are optional and may be enabled or disabled at your discretion. Nothing in this Agreement, in any Onespot communication, or in any tool, calculator, simulator, or estimate provided by Onespot on its website or elsewhere constitutes financial, legal, accounting, or tax advice. Any figures generated by such tools are estimates only and may not reflect actual amounts charged, collected, or remitted. You are solely responsible for consulting with your own qualified accountant and/or legal professional, at your sole expense, before making any decisions regarding fee structures, surcharges, or payment configurations for your organization.
Prohibited Transactions
Under no circumstances may the Services be used to facilitate any transaction that is illegal in your jurisdiction or in any jurisdiction in which Onespot operates. Onespot does not condone the sale of any age-restricted products within the Services. Any such activity will result in immediate account termination and may be reported to the relevant authorities. Onespot reserves the right to prevent or disable any transactions or accounts based on buying or selling activity we deem inappropriate, at Onespot’s sole discretion.
Data Ownership and Privacy
This section applies to Platform Customers. If you are an end user of an app built on Onespot’s platform, please refer to our Privacy Policy instead.
Data Ownership
Platform Customers retain ownership of all data they and their users submit through the Services (“Customer Data”). Onespot does not claim ownership of Customer Data. By using the Services, Platform Customers grant Onespot a limited license to access, store, and process Customer Data solely as necessary to provide and maintain the Services.
Onespot may collect and use aggregated, anonymized data derived from Platform Customers’ use of the Services—including usage patterns, feature engagement, and platform performance data—for internal analytics, product improvement, and business purposes including sales, marketing, and customer success functions. Such aggregated data will not identify any individual user or organization.
Student Data and FERPA
To the extent that Platform Customers are educational institutions subject to the Family Educational Rights and Privacy Act (“FERPA”), Onespot acknowledges that it may have access to student education records in the course of providing the Services. In such cases, Onespot agrees to act solely in the capacity of a service provider performing functions on behalf of the educational institution, and to use student education records only as necessary to fulfill its obligations under this Agreement. Onespot will not disclose or use student education records for any other purpose without the prior written consent of the educational institution, except as required by law.
Third-Party Subprocessors
Onespot may share Customer Data with third-party service providers (“Subprocessors”) as necessary to deliver the Services, including payment processors and hosting infrastructure providers. We may also share limited customer information, such as payment history, contact details, or account status, with trusted third-party tools used to operate and support the Services. For example, we use tools like Help Scout to provide customer support. These providers are only given the information necessary to perform their services and are bound by confidentiality and data protection obligations. For more information, please review our Privacy Policy, which is available at onespotapps.com/privacy.
Data Retention
Upon termination of a Platform Customer’s agreement with Onespot, Customer Data may be retained or deleted at Onespot’s discretion. Onespot does not guarantee the availability of Customer Data following termination and is not obligated to export, transfer, or preserve Customer Data on behalf of a departing Platform Customer. Platform Customers are encouraged to export any data they wish to retain prior to termination.
Limitation of Liability
To the maximum extent permitted by applicable law, Onespot's total cumulative liability to any Platform Customer arising out of or relating to this Agreement—whether in contract, tort, or otherwise—shall not exceed the total fees paid by the Platform Customer to Onespot in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall Onespot be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or data, even if advised of the possibility of such damages. The limitations in this section apply regardless of the theory of liability and survive termination of this Agreement.
Termination
Either party may terminate this Agreement for any reason by providing at least thirty (30) days’ written notice to the other party. Termination will be effective at the end of the notice period unless otherwise agreed upon in writing.
Onespot may terminate this Agreement immediately, without advance notice, in the event of: non-payment of fees; material breach of this Agreement or the Terms of Service; violation of the Prohibited Transactions provisions of the Payment section; or any conduct that Onespot determines, in its sole discretion, poses a risk to the platform, its users, or Onespot’s operations.
Upon the termination date, the Platform Customer’s access to the Services will be disabled and their app will be taken offline. No refunds will be issued for any fees paid prior to the termination date, including any prepaid or unused portion of a subscription period. Customer Data will be subject to Onespot’s data retention practices as described in the Data Ownership and Privacy section of this Agreement.
Governing Law and Disputes
This Agreement is governed by the laws of the State of Delaware, excluding its conflict of laws rules. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Any disputes arising out of or relating to this Agreement shall be resolved in accordance with the arbitration provisions set forth in the Terms of Service, which are incorporated herein by reference.
Modifications to This Agreement
Onespot reserves the right to modify this Agreement at any time. When we make material changes, we will notify Platform Customers by email or through the Services with reasonable advance notice. Your continued use of the Services following the effective date of any modification constitutes your acceptance of the updated Agreement. If you do not agree to a modification, your sole remedy is to terminate your agreement with Onespot in accordance with the Termination section.
Support
Onespot provides ongoing support to Platform Customers through our support team, accessible via email and any other channels made available by Onespot from time to time. We make every effort to respond to support inquiries promptly, though response times may vary based on volume and complexity.
To contact Onespot’s support team, please send an email to contact@onespotapps.com.
Support covers technical issues related to the platform and general assistance with the Services. Platform Customers are responsible for managing their own app content, member data, and operational workflows, and for directing their own end users to appropriate resources. Onespot support is not a substitute for internal administration of your app.
Onespot does not guarantee any specific response time or resolution time for support requests, and the availability of support personnel may vary. We reserve the right to modify our support offerings at any time.
If you are an end user of an app built on Onespot’s platform, please use the contact details in the Contact section of our Terms of Service instead of the email address above.